Plan Ahead for a Seamless Experience
We understand that travel plans can change! To ensure a smooth experience for everyone, we encourage booking your ATM Cave Tour in advance. This allows us to manage logistics effectively and provide the best possible experience for all participants.
Secure Your Spot Today
To guarantee your place on the tour, full payment is required at the time of booking. This helps us minimize cancellations and ensures that we can accommodate all guests comfortably.
Cancellation and Change Policy
If you need to make changes or cancel your tour, you can do so up to 24 hours before your scheduled departure. Please note that a minimal service fee will apply for any adjustments made within this timeframe.
Important Information for Boat Travelers
If you select the boat option for your tour, please be aware that once water taxi tickets are used, they are non-refundable. In the event of bad weather, we can offer a partial refund minus the water taxi fees or assist you in rescheduling your tour. If we must cancel the tour due to weather conditions before you use your water taxi tickets, we will refund your payment in full, minus any applicable service fees.
Weather Considerations
The Actun Tunichil Muknal Cave is managed by the Belize Institute of Archaeology (NICH). In rare instances, the cave may be closed due to unforeseen circumstances, including weather conditions. Should this occur, we will notify you promptly via email.
In Case of Tour Cancellation
If we must cancel the tour due to weather or other unforeseen circumstances, we will provide you with the option to reschedule for a later date (subject to availability). Alternatively, we can discuss other options that best suit your needs.
Missed Transportation
If you happen to miss your flight or boat to Belize City, please reach out to our support team at experiences@belizing.com as soon as possible. While we cannot guarantee availability on the next departure, we will make every effort to accommodate you, though additional charges may apply.